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Terms of Use

 

Welcome to the vocal coaching services of Merel Cappaert. By using our website and services, you agree to the following terms:

 

Use of the Service:

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Our services are provided "as is" without any warranties.

Clients must be at least 18 years old or have parental/guardian consent to use our services.

Sessions are for personal use only and may not be shared or redistributed without prior permission.

 

Payments:

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All payments must be made in full at the time of booking.

We accept payments via [Wix Payments/other payment methods].

 

Privacy:

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Your privacy is important to us. Please review our Privacy Policy for details on how we handle your personal information.

 

Dispute Resolution:

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Any disputes arising from the use of our services will be handled promptly and fairly. Contact us at info@merelcappaert.be with any concerns.

 

Changes:

We reserve the right to modify these terms at any time. Changes will be posted on this page, and further use of the services signifies acceptance of the new terms.

 

Thank you for choosing our services. For any questions, contact us at info@merelcappaert.be.

 

Customer Dispute Resolution

 

At Merel Cappaert's Vocal Coaching, we are committed to providing high-quality services. If you have any issues or disputes, please follow the steps below:

 

Contact Us:

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Email us at info@merelcappaert.be with details of your dispute.

Include your name, contact details, and a detailed description of the issue.

 

Resolution Process:

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We will acknowledge receipt of your complaint within 48 hours.

Our team will investigate the issue and aim to resolve it within 7 business days.

If additional information is needed, we will contact you directly.

 

Escalation:

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If you are not satisfied with the initial resolution, request escalation by responding to the initial reply.

Our management team will review the case and provide a final resolution within 7 business days.

 

We value your feedback and strive to continuously improve our services. Thank you for bringing any issues to our attention.

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